Posted on November - 04 - 2009
Credit Card Customer Fights Big Bank and Wins with YouTube
According to a recent news article on the CNN/Money website, an unhappy customer of Bank of America posted a video on YouTube where she complained about having the interest rate on her credit card “jacked up” to 30 percent. The article explained that since the video went live credit card customer Ann Minch has gotten action from the bank which has agreed to lower her credit card rate back down to where it was originally at a more reasonable 12.99 percent. The title of the YouTube video is Debtor’s Revolt Begins Now! and it was first posted at the beginning of September, 2009. Within two months it was watched by nearly half a million viewers. In the homemade move Minch – who is a fiery redhead with a passionate delivery – alleges that she makes her payments on time and has not exceeded her credit limit. She also says that she has been a customer of Bank of America for more than a decade, and that when she tried to negotiate with them about her super high new interest rate, they refused to budge. So she took her complaint to cyberspace, saying “I could get a better rate from a loan shark.” Part of the transcript from the YouTube rant included the strong statement by Minch that “You have reaped ungodly profits in your behemoth casino scams, then lost, only to turn around and usurp the wealth of this great nation by the outright rape and pillage of middle-class Americans whose sweat and toil built it,” the CCN/Money article said. She said she was willing to sacrifice her credit rating and stop paying any interest on her card if the bank did not accept her proposal for a more reasonable rate. Jeff Crawford, a Senior Vice President at Bank of America, must have gotten wind of the YouTube complaint because later Minch posted a follow-up video. In the more recent video clip she said that Mr. Crawford called her and that they discussed the credit card issue. Crawford, she says, agreed to go back to the original rate, and she added that Crawford was very polite. The woman’s first video rant garnered lots of attention including 5,000 comments – some in support of her and others against her – but it seems to have gotten the desired response from her credit card issuer.
