The last thing a consumer needs when struggling financially is to fall into the hands of an unscrupulous credit counseling agency.  If you’re considering using a credit counselor, shop around, and ask each agency the following questions.  More importantly, be certain that you are comfortable with their answers before you book that first appointment.  A legitimate agency is always more interested in your bottom line than theirs.

• Is the agency affiliated with a national body such as the National Foundation for Credit Counseling (NFCC) that requires strict quality, financial and ethical standards for membership?  Examples of such requirements are annual audits by an independent CPA, written action plans provided to each consumer, and consumers provided with statements at least quarterly.

• Is the agency accredited by an independent third party? Self-accreditation is not the answer you want.  An example of a reputable third party accreditating body is the Council on Accreditation (COA).  Such accreditation signifies that appropriate checks and balances are in place to protect you, the consumer.

• Is the agency a 501(c)(3) nonprofit community organization?